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Thread: ADU having more and more problems to connect to server

  1. #1

    ADU having more and more problems to connect to server

    Hi,
    ADU v3.4.0.7,
    using ATS and BRR.

    I'm having some problems since quite a time and i think it is getting worse.
    It seems ADU has more and more difficulties to connect to the server.
    When i start ADU, status bar says "Checking..." and "Initializing polling..."
    Either it connects within some seconds, or it doesnt connect at all.

    The log at this moment only contains:
    3.4.0.7 21:55:43: Active Dossier Uploader v3.4.0.7

    To "solve" the problem, i simply close and restart ADU.
    It will at some time connect.
    But i notice that over the last months, i need more and more retries to successfully connect.
    In mid of 2015, i had the connection problem only once in a while. It would almost always connect on the 2nd launch.

    Meanwhile, i systematically need several, up to 5+ launches in order that ADU sucessfully connects.

    Since i haven't changed anything on my system over that time, i suspect it's a server load issue.
    So is this a known issue?
    I can accept the fact that ADU servers might be under higher load with more and more poeple using ADU.
    Just want to make sure it's a known issue.
    And maybe there's a problem in the way ADU handles retries after failed attempts?

    Regards,
    scrontch

  2. #2
    Retired Commander Phalynx.eu's Avatar
    Join Date
    Jan 2013
    Location
    Erlangen, Germany
    Posts
    2,127
    Hey,

    which size does the UploadedQueue.txt file has? Does it help deleting the file?

    best wishes

  3. #3
    Found and deleted the file.
    It was 378 KB.
    (For info to others, that file is in [User]\AppData\Roaming\ActiveDossierUploader on Win7)
    Got immediate connection on the following launch.
    I'll see if this stays so in the future.
    Thanks for this hint!

  4. #4
    Retired Commander Phalynx.eu's Avatar
    Join Date
    Jan 2013
    Location
    Erlangen, Germany
    Posts
    2,127
    Glad it solved it. We need a permanent solution. ADU requires too much time reading that file.

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