Hello everyone, we all probably encountered some bad apples from support section. Most aren’t rude, but some just don’t bother reading the tickets you send them. Take a look at this case for example. Recently, in CW rules, WG failed to specify that draw would be considered a loss for the defender of the province (American CW rules had it though, that’s why it was discovered quickly and is specifically a WG EU fail). Infinity_ from (1337) clan decided to investigate the issue, because the clan, unaware of the rule, lost a province apparently. And here’s what happened… (TLDR: first support staffmember didn’t bother to read the ticket and answered something that wasn’t asked, second admitted the mistake and confirmed WG EU fail in writing the rules) Good job, guys! At least they admit it…

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