For the Record: Massive Bans Issue – Wargaming Answers
Hello everyone, recently, I wrote about an issue, where a large amount of players got suddenly banned for alleged attempted credit card fraud. Today, there is a post in the Czech section, explaining the situation. Earlier, I wrote it might be some sort of Wargaming screwup, but as it turned out, I was mistaken: it is apparently not so. According to the Wargaming post, accounts were banned that – according to the card providers, not Wargaming – did misuse or tried to misuse credit cards. This did not require the transaction successfully completed, an attempt to misuse was enough to cause your account to be flagged for ban. What that means is typically this: - someone used someone else’s credit card (friends’ for example) and the payment was flagged as that card’s misuse - someone tried to use some credit card data that he for example found on the internet, it did not work, but the account was flagged as well As a result of things such as listed above, flagged accounts (according to Wargaming, it’s “less than 1 percent of players” and “in hundreds”) got banned. I’ve been following the discussion on EU forums, I also had several mail conversations with people who happened to have their accounts banned and at least in some cases, I am sorry to say that the bans actually appear justified. Of course, whether they really are is another matter, but here is what Wargaming suggests you do, if you feel like you have been banned unjustly: - contact the support - you will be told about the payment and the card number, that flagged your account for ban - you will be asked to present a photo of the credit card with first 6 and last 4 digits visible, the rest of the card data can be blurred/covered. If it was for example a friend’s cart and he did let you use it willingly, it is just a mistake and your account will of course be unblocked. - alternatively, a bank statement with that respective credit card payment can also be presented (it just has to show the first 6 last 4 digits). If you don’t have access to either…. well, sorry. You can contact support here (just click on “my tickets” and “new ticket”). You can write in whatever language you want (and WG supports). I wish you swift resolution of the matter.